What is ISO 9001:200 Quality Management System Standard

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ISO stands for International Standardization for Organization. There are several certification bodies in Malaysian and each organization may apply to any one of these, depending on their management direction. IAF, International Accreditation Forum, recognizes accreditation bodies including UKAS (United Kingdom Accreditation Services).

ISO 9001:2000 Quality Management System Standard.

On the 15th December 2000 the ISO (International Standardization for Organization) launched the new revision of ISO 9001. This standard replaced the existing ISO 9001:1994 series and in doing so. Significantly changed the emphasis of the standard.

What is a Quality Management System?

ISO 9001:2000 is a standard that specifies criteria for a quality management system (QMS). A QMS is those elements of an organization's management system,that direct and control it with regard to quality. Such a system will need to be able to demonstrate management commitment.

ISO 9001 compliance provides an environment which creates a well defined quality management program within your company or organization. Quality Management ensures that process and services are carried out in a consistent and well controlled manner. Such consistency instills a high level of confidence in the company's clients with regard to the products or services provided.

How does the standard apply to your company or organization?

Each individual company must look at the separate elements of the standard and decide how it affects their company and how the standard can be applied to their operation.

How do you demonstrate management commitment?

Management commitment is one of the cornerstones of ISO 9001:2000 requiring top management to develop and improve the QMS throughout the organization. This commitment can be demonstrated by a number of methods including creating a quality policy, conducting management reviews and establishing quality objectives.

What is Quality Policy?

ISO 9001:2000 specifies that an organization must have a quality policy that documents the organization's overall intentions and direction related to quality as formally expressed by top management. Such a policy will include a commitment to comply with ISO 9001:2000 to continuously improve the QMS and to set and monitor measurable quality objectives.

What are Quality Objectives?

The quality objectives are those targets sought or aimed for by the organization that are related to quality. These quality objectives must be SMART (suitable, measurable, achievable, reviewed and timely). Examples of quality objectives might be to reduce machine down time by 20% or to reduce rework costs by Rm500 p/m. Whatever quality objectives are chosen they must be meaningful and adequately resourced by the organization.

What is a Management Review?

A Management Review is a very element of how the top management of an organization can assess its performance in terms of the objectives it sets itself, the requirement set by the standard and how its system are operating. Normally, a management review is a regular meeting of the top management team and uses the information that the organization's systems have derived . It is useful forum to review and revise quality objectives.


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